Refund policy

Effective and last updated November 15, 2026.

Not live yet. Checkout is not open. This policy applies to purchases made once checkout opens. Joining the early-access list costs nothing and is not a purchase.

Credit packs (one-time)

If a pack does not work for you, email us within 30 days of purchase and we will refund it, as long as less than 10% of the credits have been used. If the service had a fault that stopped you from using the credits, we will refund regardless of use.

Auto plan (subscription)

Cancel any time to stop future renewals. For a first payment, email us within 14 days for a full refund. Later renewals can be refunded within 7 days of the charge if you have not used that period's credits.

Failed requests

A request that fails does not use a credit, and the credit is returned automatically. Images that come back decorative use no credit.

How to ask

Email ops@quietlathe.com from the address used at checkout, with your licence key or the date of purchase. Refunds go back to the original payment method through Stripe and can take several days to appear.

Service shutdown

If we shut the service down, we will refund unused one-time pack credits bought in the previous 12 months, as set out in the terms.

Your legal rights

This page does not limit rights you have under the consumer law where you live.

Quietlathe LLC, 2800 E. Enterprise Ave Ste 333, Appleton, WI 54913.